最近更新：2026 年 10 月 26 日 ｜ 生效日期：2026 年 10 月 26 日
中软联信（北京）科技服务有限公司（以下简称“我们”）非常重视您的个人信息保护。本政策说明在您使用我们提供的全部产品与服务时，我们如何收集、使用、存储、共享和保护您的个人信息，以及您享有的权利。请您在使用前仔细阅读，尤其是加粗的内容。
一、适用范围与我们是谁
本政策适用于中软联信（北京）科技服务有限公司及其品牌“中软联信”“ZRLX”提供的全部产品与服务，包括：
- 官方网站及其中的咨询、工单、下载等功能；
- 软件产品：我们发布的桌面软件（Windows、macOS 等）与移动应用（Android、iOS 等）；
- 在线服务：需要联网使用的服务；
- 企业服务：定制开发、系统集成、技术咨询与运维等；
- 客户支持：通过电话、邮件、工单等渠道获得的服务。
个别产品如有单独的隐私说明（例如安装时或软件内展示的说明），以该说明为准；单独说明未涉及的，适用本政策。为企业客户提供定制开发服务时，如我们受客户委托处理其用户的个人信息，将按双方合同和客户的指示处理，客户是该等信息的处理者。
个人信息处理者：中软联信（北京）科技服务有限公司；地址：北京市丰台区南方庄 68 号 4 层 409；个人信息保护联系邮箱：service@zrlx.tech。
二、我们如何收集和使用您的个人信息
我们只在实现产品功能所必需的范围内处理您的个人信息。您可以拒绝提供，但可能无法使用相应功能。
1. 官方网站
2. 软件产品
- 默认在您的设备上本地处理。除产品说明中另有说明外，您在软件中录入或生成的数据（例如两步验证密钥、令牌、卡片绑定、学习记录、设置等）保存在您的设备上，我们无法访问，也不会上传到我们的服务器。
- 由您主动导出的备份文件由您自行保管。如备份经过加密，我们无法替您解密或找回密码，请妥善保存。
- 激活与授权：如收费软件需要在线激活或校验授权，我们会处理激活码、激活时间以及为防止滥用而生成的设备标识（不包含您的姓名、联系方式等身份信息），仅用于核验授权、防止激活码被滥用，以及在您更换设备时协助迁移。
- 更新检查：如软件提供检查更新功能，会向我们的服务器发送当前版本号、操作系统类型等技术信息，用于判断是否有可用更新。
- 问题诊断：崩溃报告、运行日志等诊断信息只有在您主动选择发送（例如随工单提交）时才会提供给我们，仅用于排查问题。
3. 在线服务
- 如在线服务需要注册账号，我们会处理您的账号标识（如手机号或邮箱）、登录凭证（以加密形式保存）、订阅与使用状态，用于提供服务和保障账号安全。
- 您在服务中输入的内容（例如文字指令、偏好设置）以及服务为您生成的内容，用于向您提供该服务。
- 部分在线服务需要获取公开信息（例如天气、新闻、日期）或调用第三方人工智能模型、内容服务来生成结果，我们会将完成该功能所必需的内容发送给相应服务商，见第五节。
- 未经您单独同意，我们不会将您的输入内容用于训练人工智能模型。
4. 购买
购买激活码或订阅在第三方商店或支付平台完成，我们不会收集您的银行卡号、支付密码等支付信息。为完成交付、开具发票和提供售后，我们可能从商店获取订单号、购买的产品与数量等订单信息。
5. 企业服务与客户支持
在商务洽谈和项目履行中，我们会处理您的联系人信息（姓名、职务、电话、邮箱）及沟通记录；为远程协助排查问题，经您同意后，我们可能在必要范围内查看相关系统或日志。
请勿在描述、留言等自由填写的内容中提供身份证号、银行卡号、密码等敏感个人信息。我们不会将您的个人信息用于与上述目的无关的营销推送；如需向您推送产品资讯，会事先征得您的同意，并提供退订方式。
三、设备权限
部分产品需要使用设备的系统权限才能实现功能，我们只在使用对应功能时申请，并会说明用途：
- 摄像头：用于扫描二维码、动作识别等功能。除产品另有说明外，画面在您的设备上实时处理，不会上传或保存到我们的服务器；
- NFC：用于读取您授权的卡片或手机，卡片信息保存在您的设备上；
- 存储 / 文件：用于导入、导出、备份数据；
- 网络：用于在线服务、激活校验和更新检查；
- 通知：用于提醒您关注的事项。
您可以随时在系统设置中关闭这些权限；关闭后相应功能可能无法使用，但不影响其他功能。
四、Cookie 与本地存储
- 官方网站不使用用于跟踪或广告的 Cookie，也未接入第三方统计或广告服务。
- 网站在您浏览器的本地存储（localStorage）中保存您选择的界面语言、浅色 / 深色外观，以及您已关闭的公告，这些信息不会上传到服务器。
- 网站管理后台仅对我们的管理员使用一项必要的登录 Cookie，用于保持登录状态。
- 您可以随时在浏览器设置中清除上述数据。
五、共享、委托处理、转让与公开披露
我们不会出售您的个人信息。仅在以下情况下，您的信息会由其他方处理：
我们会要求受托方按照我们的指示、本政策和法律规定处理，采取必要的安全措施，并在委托结束后删除或返还数据。此外，在以下情形下我们可能依法披露您的信息：法律法规规定、诉讼或仲裁需要、国家机关依法要求。如发生合并、分立、收购等情形导致个人信息转移，我们会告知接收方的名称和联系方式，并要求其继续履行本政策的义务。
网站“关于我们”页的地图按钮仅跳转至高德地图或百度地图，跳转后适用其各自的隐私政策。
六、存储地点与保存期限
我们在中华人民共和国境内收集和产生的个人信息存储在境内，不会向境外提供。如未来确需向境外提供，我们会依法履行告知、取得单独同意及安全评估等义务。
- 商务咨询记录：自提交之日起保存 3 年，或在合作结束后按合同与法律要求保存；
- 工单记录：自工单关闭之日起保存 2 年；
- 激活与授权记录：在授权有效期内保存，期满后 1 年内删除；
- 在线服务账号信息：保存至您注销账号，注销后 30 日内删除或匿名化，法律另有规定的除外；
- 保存在您设备上的数据：由您自行控制，卸载软件或删除数据即可清除；
- 下载统计：长期保存，不含个人信息。
超过保存期限后，我们将删除或匿名化处理您的个人信息。
七、我们如何保护您的个人信息
- 网站与在线服务采用 HTTPS 加密传输；
- 密码等凭证以加盐哈希方式保存，不保存明文；
- 管理后台需要账号密码登录，并有登录失败锁定等防护；仅经授权的员工可在必要范围内访问个人信息；
- 工单查询须同时提供工单号与联系方式，查询结果不显示您的联系方式；
- 对表单提交频率进行限制，防止恶意批量提交。
如不幸发生个人信息安全事件，我们将依法及时告知您事件情况、可能的影响、我们已采取或将要采取的措施，以及您可以自行采取的防范建议，并向主管部门报告。
八、您的权利
根据《中华人民共和国个人信息保护法》等法律，您对自己的个人信息享有以下权利：
- 查阅、复制您的个人信息，并在符合条件时请求转移；
- 更正或补充不准确、不完整的信息；
- 在法定情形下要求删除您的个人信息；
- 撤回您此前给予的同意（撤回不影响撤回前基于同意已进行的处理）；
- 注销在线服务账号；
- 要求我们对本政策进行解释说明。
行使上述权利，请发送邮件至 service@zrlx.tech，或通过客户服务页提交工单。为保护您的信息安全，我们可能需要先核验您的身份，并将在 15 个工作日内答复。对于保存在您设备上的数据，您可以直接在软件中删除或卸载软件。
九、未成年人保护
我们的产品与服务主要面向成年人和企业。不满 14 周岁的未成年人使用我们的产品前，应取得监护人的同意，并在监护人指导下使用。如我们发现在未获监护人同意的情况下处理了不满 14 周岁儿童的个人信息，将尽快删除。监护人如有疑问，可通过本政策第十一节的方式联系我们。
十、本政策的更新
我们可能会因产品功能变化或法律要求更新本政策。更新后的政策将在本页面发布并更新“最近更新”日期；如涉及重大变更（例如处理目的、个人信息种类或共享对象发生变化），我们会通过网站公告、软件内提示或邮件等方式通知您。
十一、联系我们
如对本政策或您的个人信息有任何疑问、意见或投诉，请联系：
- 公司：中软联信（北京）科技服务有限公司
- 邮箱：service@zrlx.tech
- 电话：010-81580415（周一至周五 9:00–18:00）
- 地址：北京市丰台区南方庄 68 号 4 层 409
如您对我们的答复不满意，可以向网信、市场监管等主管部门投诉或举报。
Last updated: 26 October 2026 | Effective date: 26 October 2026
ZRLX Technology (Zhongruan Lianxin (Beijing) Technology Service Co., Ltd., “we” or “us”) takes the protection of your personal information seriously. This policy explains how we collect, use, store, share and protect your personal information when you use any of our products and services, and the rights you have. Please read it carefully, especially the parts in bold.
1. Scope and who we are
This policy applies to all products and services provided by Zhongruan Lianxin (Beijing) Technology Service Co., Ltd. under the “中软联信” and “ZRLX” brands, including:
- our official website and its enquiry, ticket and download features;
- our software products: desktop software (Windows, macOS, etc.) and mobile apps (Android, iOS, etc.);
- our online services that require an internet connection;
- our business services: custom development, system integration, technical consulting and operations;
- customer support provided by phone, email or tickets.
Where a product has its own privacy notice (for example, shown during installation or in the app), that notice prevails; this policy applies to anything it does not cover. When we provide custom development for a business client and process its users' personal information on the client's behalf, we do so under our contract and the client's instructions, and the client is the handler of that information.
Personal information handler: Zhongruan Lianxin (Beijing) Technology Service Co., Ltd., Room 409, 4F, No. 68 Nanfangzhuang, Fengtai District, Beijing, China. Privacy contact: service@zrlx.tech.
2. How we collect and use personal information
We only process personal information to the extent necessary to provide a feature. You may choose not to provide it, but the related feature may then be unavailable.
2.1 Official website
2.2 Software products
- Processed locally on your device by default. Unless a product states otherwise, data you enter or create in our software (such as two-factor secrets, tokens, card bindings, learning progress and settings) stays on your device. We cannot access it and it is not uploaded to our servers.
- Backup files you export are under your control. If a backup is encrypted, we cannot decrypt it or recover its password for you, so please keep it safe.
- Activation and licensing: where a paid app requires online activation or licence checks, we process the activation code, activation time and a device identifier generated to prevent misuse (it does not contain your name or contact details), solely to verify the licence, prevent misuse and help you move to a new device.
- Update checks: where an app checks for updates, it sends technical information such as the current version and operating system to our server to determine whether an update is available.
- Diagnostics: crash reports and logs are provided to us only if you choose to send them (for example with a support ticket), and are used only to troubleshoot.
2.3 Online services
- Where an online service requires an account, we process your account identifier (such as phone or email), credentials (stored in encrypted form), and subscription and usage status, to provide the service and keep your account secure.
- Content you enter (such as instructions and preferences) and content generated for you is used to provide the service.
- Some online services retrieve public information (such as weather, news and dates) or call third-party AI models or content services. We send only what is needed for the feature to those providers; see section 5.
- We do not use your input to train AI models without your separate consent.
2.4 Purchases
Activation codes and subscriptions are purchased through third-party stores or payment platforms. We do not collect your bank card number, payment password or other payment credentials. To deliver, invoice and support your purchase, we may receive order information from the store, such as the order number, product and quantity.
2.5 Business services and support
For business discussions and projects, we process your contact details (name, title, phone, email) and our correspondence. With your consent, we may view relevant systems or logs to the extent necessary to troubleshoot remotely.
Please do not include sensitive information such as ID numbers, bank card numbers or passwords in free-text fields. We do not use your personal information for unrelated marketing. If we would like to send you product news, we will ask for your consent first and provide a way to unsubscribe.
3. Device permissions
Some products need device permissions to work. We only request them when you use the related feature and explain why:
- Camera: for scanning QR codes, motion recognition and similar features. Unless a product states otherwise, images are processed on your device in real time and are not uploaded to or stored on our servers;
- NFC: to read cards or phones you authorise; card information is stored on your device;
- Storage / files: to import, export and back up data;
- Network: for online services, activation checks and update checks;
- Notifications: to remind you of things you care about.
You can turn these permissions off at any time in your system settings. The related feature may stop working, but other features are not affected.
4. Cookies and local storage
- Our website does not use tracking or advertising cookies and does not use third-party analytics or advertising services.
- The website stores your chosen language, light / dark theme and dismissed announcements in your browser's local storage. This data never leaves your device.
- The website's admin area uses one strictly necessary login cookie, for our administrators only.
- You can clear this data at any time in your browser settings.
5. Sharing, processors, transfers and disclosure
We do not sell your personal information. Your information is processed by others only in these cases:
Processors must handle your information according to our instructions, this policy and the law, take appropriate security measures, and delete or return the data when the engagement ends. We may also disclose information where required by law, litigation or arbitration, or a competent authority. If personal information is transferred because of a merger, division or acquisition, we will tell you the recipient's name and contact details and require it to continue to honour this policy.
The map buttons on our About page simply open Amap or Baidu Maps, whose own privacy policies then apply.
6. Storage location and retention
Personal information collected and generated in the People’s Republic of China is stored in China and is not transferred abroad. If a cross-border transfer ever becomes necessary, we will inform you, obtain your separate consent and complete the required assessments as required by law.
- Business enquiries: 3 years from submission, or as required by contract and law after our cooperation ends;
- Support tickets: 2 years after the ticket is closed;
- Activation and licence records: for the licence term, deleted within 1 year after it ends;
- Online service accounts: until you delete your account, then deleted or anonymised within 30 days unless the law requires otherwise;
- Data stored on your device: under your control; uninstall the app or delete the data to remove it;
- Download statistics: kept indefinitely; they contain no personal information.
After the retention period we delete or anonymise your personal information.
7. How we protect personal information
- Our website and online services use HTTPS encryption;
- Passwords and similar credentials are stored as salted hashes, never in plain text;
- The admin area requires username and password login with lockout after repeated failures; only authorised staff can access personal information, and only as needed;
- Ticket lookups require both the ticket number and your contact details, and never display your contact details;
- Form submissions are rate-limited to prevent abuse.
In the unlikely event of a personal information security incident, we will promptly tell you what happened, its possible impact, what we have done or will do, and what you can do to protect yourself, and report to the authorities as required by law.
8. Your rights
Under the Personal Information Protection Law of the PRC and other applicable laws, you have the right to:
- access and obtain a copy of your personal information, and request its transfer where conditions are met;
- correct or complete inaccurate or incomplete information;
- request deletion where the law allows;
- withdraw consent you have given (this does not affect processing already carried out);
- delete your online service account;
- ask us to explain this policy.
To exercise these rights, email service@zrlx.tech or open a ticket on our Support page. We may need to verify your identity first and will respond within 15 business days. For data stored on your device, you can delete it in the app or uninstall the app.
9. Children
Our products and services are intended mainly for adults and businesses. Children under 14 should use them only with the consent and guidance of a parent or guardian. If we learn that we have processed information from a child under 14 without such consent, we will delete it promptly. Parents and guardians can contact us as described in section 11.
10. Changes to this policy
We may update this policy as our products change or as the law requires. The updated version will be posted on this page with a new “Last updated” date. For significant changes (for example, to the purposes, types of information or recipients), we will notify you by website announcement, in-app notice or email.
11. Contact us
If you have any questions, comments or complaints about this policy or your personal information, please contact:
- Company: Zhongruan Lianxin (Beijing) Technology Service Co., Ltd. (ZRLX Technology)
- Email: service@zrlx.tech
- Phone: +86 10 8158 0415 (Mon–Fri, 9:00–18:00, UTC+8)
- Address: Room 409, 4F, No. 68 Nanfangzhuang, Fengtai District, Beijing, China
If you are not satisfied with our response, you may lodge a complaint with the competent authorities, such as the cyberspace administration or market regulator.
In case of any inconsistency between the Chinese and English versions, the Chinese version prevails.